Case Study: Fayetteville, NC Sets the Standard for Timely Inspections with GeoCivix
Client: City of Fayetteville, North Carolina
Focus: Permitting & Inspection Efficiency
Highlighted In: Promising Practices for Timely Completion of Building Inspections in North Carolina – UNC School of Government / NC OSFM (2025)
Overview
The City of Fayetteville, NC, is setting a new benchmark for permitting and inspection efficiency—achieving 100 % on-time inspection completion and streamlining more than 31,000 inspections annually. Their success was spotlighted in a 2025 statewide report commissioned by the NC Office of the State Fire Marshal, naming Fayetteville one of three top-performing jurisdictions in North Carolina.
At the center of this achievement is the GeoCivix platform, powering digital plan reviews, automated inspection scheduling, and real-time field documentation.
The Challenge
- Manage high inspection volumes across multiple departments
- Satisfy the state mandate to complete inspections within two business days
- Eliminate paper processes and manual scheduling bottlenecks
- Coordinate seamlessly among planning, zoning, fire, and engineering teams
As inspection demand grew, Fayetteville needed an end-to-end solution that boosted speed and transparency—without ballooning staff size.
The Solution: GeoCivix
- Centralized Permit PortalAll applications, plans, and revisions are submitted online—no paper since October 2020.
- Automated Inspection SchedulingInspections are auto-assigned by zone based on inspector profiles, minimizing manual touchpoints.
- Real-Time Field IntegrationInspectors use tablets to document findings, upload photos, and issue digital Certificates of Compliance or Occupancy—on site.
- Collaborative Review WorkflowDepartments receive automatic notifications and routing, speeding up plan approvals and keeping everyone in sync.
The Results
- 100 % of inspections completed within two business days
- 31,734 inspections in FY 2024–2025– 22,242 residential
– 9,492 commercial
– 7.63 inspections per inspector per day
- Zero paper submissions—fully digital intake and routing
- End-to-end online workflow from application to final CO
What the State Report Said
“Fayetteville leverages its digital permitting platform to auto-assign inspections and generate Certificates of Occupancy without manual steps. The platform supports real-time inspector collaboration and workload balancing, ensuring inspections remain on track.”
— UNC School of Government, 2025
Why It Matters
Fayetteville proves that timeliness doesn’t require more staff—just smarter systems. With GeoCivix they:
- Empower inspectors to stay flexible in the field
- Respond quickly to last-minute changes
- Reduce administrative workload
- Boost transparency and customer satisfaction
Ready to Modernize Your Jurisdiction?
We’re proud to support forward-thinking communities like Fayetteville. If you’re ready to speed up permitting and inspections, let’s talk.
