Overview
Mooresville, North Carolina, recently recognized as the fastest-growing suburb in the U.S. for homebuyers seeking properties under $500,000, has experienced a remarkable transformation over the past few years. With a nearly 30% population increase from 2020 to 2022, as reported by GoBankingRates.com and highlighted in a recent New York Post article, Mooresville needed to modernize its municipal systems to keep pace with its rapid growth. To meet this challenge, the Town of Mooresville partnered with GeoCivix to streamline and automate its permit and inspection processes, delivering an exceptional user experience that has been met with praise from residents and professionals alike.
The Challenge
As Mooresville’s population ballooned from 38,498 to over 50,000, the town faced increasing pressure to handle a flood of permit applications and inspection requests. The existing systems were overwhelmed, causing delays and frustration for businesses and residents alike. The town needed a scalable solution that would not only improve efficiency but also enhance the overall user experience—making it easier for applicants to navigate the permit process and reducing administrative burden on municipal staff.
The Solution
GeoCivix worked closely with Mooresville to develop a modern, highly configurable permit and inspection system tailored to the town’s specific needs. Key components of the solution included:
Streamlined Operations
GeoCivix re-engineered Mooresville’s workflows, automating manual processes and eliminating bottlenecks. This included automated permit application reviews, real-time status updates, and optimized inspection scheduling. As a result, turnaround times were significantly reduced, and the overall service delivery improved.
Enhanced User Experience
The new system features an intuitive, user-friendly interface that guides applicants step by step, whether they’re submitting a permit or scheduling an inspection. The seamless design made it easier for residents and contractors to complete tasks without confusion, resulting in higher satisfaction.
Automated Communications
Automated notifications keep applicants informed throughout the process—from application status to inspection schedules—greatly reducing the need for follow-up calls or in-person visits. This improved user satisfaction and allowed town staff to focus on higher-priority tasks.
Integration with Modern Technologies
GeoCivix integrated the system with powerful platforms such as ArcGIS for address validation and site-specific data retrieval, ensuring applications were accurate and contextually relevant. Integration with Munis further streamlined financial transactions, keeping the town’s financial data synchronized and up to date.
A Game-Changer for Mooresville
Tommy Rowland, Mooresville’s Building Permitting and Inspections Director, emphasized the transformative power of GeoCivix’s software:
The software’s high degree of configurability has been a game-changer. It’s allowed us to customize it to fit our exact workflow and processes while providing the flexibility to adapt to our changing needs and requirements.
— Tommy Rowland, Town of Mooresville, NC
The Results
GeoCivix’s system overhaul had an immediate and lasting impact, earning praise from both professionals and residents for its clarity, efficiency, and ease of use. Here’s what users are saying:
Beyond Compare – This is the most straightforward permit system I’ve come across in the industry. The flow is easy, clear, and incredibly helpful.
— Morgan R, Matthews, NC
This process was very seamless and quick compared to other municipalities I’ve worked with. Kudos to your team for making it such a great experience.
— Taylor N, Charlotte, NC
These testimonials underscore the town’s commitment to providing top-notch service through innovation and technology. By modernizing its permit and inspection system, Mooresville not only addressed its growing population’s demands but also set a new benchmark for municipal services in fast-growing communities.
Looking Ahead
As Mooresville continues to expand, GeoCivix remains a trusted partner, committed to supporting the town’s evolving needs with scalable and adaptable solutions. With a focus on continuous improvement and a user-first approach, GeoCivix ensures that Mooresville’s systems will continue to meet the demands of a dynamic, growing community.
Building for the Future
Mooresville’s success story is a powerful example of how modernizing municipal systems can transform service delivery in fast-growing communities. By partnering with GeoCivix, the town not only solved its immediate challenges but also positioned itself as a leader in efficient public service. For other communities seeking to navigate the complexities of growth, GeoCivix stands ready with innovative, user-friendly solutions that make a difference.
