GeoCivix Support
Help, Training, and Ongoing Support for Local Government Software
World Class Customer Support
Unlimited Support Included
Going Above and Beyond
Ensuring Your Success Every Step of the Way
Unlimited Support for All Users
As part of our commitment to your ongoing success we offer unlimited support for all of your staff and even your applicants and customers as well.
Annual Customer Success Meetings
We meet with every customer at least once a year to present your annual usage statistics, recommendations for improvement, security reviews, and to go over new features and how to make the most of your GeoCivix system.
Support Done Right
We offer support via a variety of channels, call, email, ticket, knowledgebase, on screen help, and video tutorials provide the support you need, when you need it.
24×7 Availability
We provide customers with our 24×7 emergency customer support line to ensure that you have access to top tier staff in the event of an emergency.
DON’T TAKE OUR WORD FOR IT
Hear What Our Clients Are Saying
“The City was able to reduce operating costs both internally and externally for our customers by implementing digital plan review processes that decreased review cycle times and eliminated manual data entry in multiple systems used for permitting and property records.”
Lee
IT Manager
“Everything you need is just a few clicks away. They system is very user friendly and self-explanatory.”
Tim
Commercial Plans Examiner
“(GeoCivix) helps us coordinate directly with external review agencies in a timely and efficient manner. We use the email function to grant immediate access to the plans and allow their comments to be seen by all reviewing parties.”
Lauren
Senior Planner
“I have yet to find a user who isn’t actively trying to convert other jurisdiction in their area to use (GeoCivix) as well.”
Kathryn
Long Range Planner
“Staff was extremely accessible and helpful in implementing the software ahead of schedule and helped us respond to the challenges of an unforeseen public health crisis. And because of its flexibility and usability, staff has been able to create and adjust new applications on its own with ease and respond to the changing demands of online permitting and reviewing.”
Mike
Deputy Director of Community Development
“It’s refreshing working with an organization that actually understands what it is that we do.”
Micah
Planning Director
“The more I learn how to use GeoCivix the more annoyed I get using our current system.”
John
Fire Plans Reviewer
“Using (GeoCivix) has greatly enhanced our productivity and collaboration on projects, and the system has been well received by staff and design professionals. We could not be happier with the ease and functionality of the system and the superior customer service we receive from (GeoCivix) staff.”
Jean
Development Services Supervisor
TAKE THE NEXT STEP
See GeoCivix Software in Action
GeoCivix Citizen Portal & Permitting Software in Action
Cities and towns often struggle with paper-based permitting, slow inspections, and disconnected systems. GeoCivix streamlines permitting, plan review, inspections, and citizen access with secure cloud-based local government software.
Modern permitting and inspection workflows improve staff efficiency, accuracy, and compliance.
Outdated manual permitting and inspection workflows limit efficiency, overwhelm staff, and prevent local governments from scaling inspection management operations.
One Centralized Platform for All Project Data & Documentation
Disconnected systems create duplicate data entry, slow approvals, and reduce visibility across departments.
Improve Transparency for Citizens and Contractors
Enable applicants to view permit status, upload documents, and track progress online through a secure, easy-to-use citizen portal.
WE BUILD RELATIONSHIPS
Our Trusted Clients
